RETURNS & SHIPPING
Processing time
My current processing time is 1-3 business days for all items currently listed on my shop. However larger Orders may take up to 7 days to complete. For larger orders this will be confirmed with you whilst ordering.
Estimated delivery times (not including processing time)
United Kingdom:
1st Class Royal Mail: 1-2 business days
2nd Class Royal Mail: 2-3 business days
Europe:
International Standard: 3-5 business days
I do my best to meet these dispatch estimates but cannot always guarantee them. Actual delivery time will depend on the delivery method you choose at the checkout.
Also please note the above estimates for delivery are Royal mails delivery aims. If there is any delay in shipping your order on my part, I will contact you via email to notify you.
Postage
I currently use Royal Mail for all my shipping. All international post is sent using Standard International. Please note these services do NOT have a live tracking service however upgrades are available at checkout if you need your order sooner and would like to track it.
RETURNS
Please contact us if you have any issues with your order, we are always more than happy to help. You can contact us on support@stellaessentia.com or via the contact form
Please check our refund policy in regard to returns to ensure you are eligible.
Once you have contacted us to raise a return, you may send your item back to the provided address within 14 days of delivery. Once we receive your return we aim to process and refund these within 1-5 business days.
Refunds can take up to 15 business days to show in your account and will be refunded back to the original payment method used to check out the initial order.